Customer Service Supervisor
Madera, CA Madera, CA $85,000 - $100,000 a year $85,000 - $100,000 a year 3 days ago 3 days ago 3 days ago Your Job Georgia-Pacific is seeking a Customer Service Supervisor based out of our Madera, CA facility, a corrugated box plant a part of GP's Packaging Division.
In this role, you will work directly with the customer service representatives, area manager, and our internal sales and operations groups to maintain an uninterrupted order flow to the customer.
You will have the opportunity to leverage your excellent communication skills and data entry skills to coordinate activities across multiple customers.
Demonstrating a high sense of urgency, attention to detail, organization, and handling multiple competing priorities are key components to success in this role.
The ideal candidate is self-driven, takes initiative, enjoys problem-solving, and engages with customers to deliver a best-in-class customer.
This role is onsite with flexibility at our Madera, CA facility, working 8am-5pm Monday-Friday.
Our Team Our team is a well-rounded and developed team with a high level of experience and knowledge with corrugated boxes.
CSRs thrive on efficiency and communication in a fast-paced environment.
We are looking for someone to join our team that takes pride in their work and can handle a fast-paced working environment! What You Will Do Lead a team of up to 12 customer service team members Facilitate phone, email, and chat service requests from our customer base Resolve complex requests from customers Monitor the daily workload of team members and adjusts to ensure adequate coverage and that correct procedures are followed Identify system and process workflow improvements to enhance the team members' experience Assist area customer service manager with scheduling needs Attend production meetings to keep up to date at the plant level May be authorized to approve special adjustments or exceptions for a customer Manage execution by assisting with developing SME support groups and coordinating the work of others on those support teams Be a knowledge resource for the other team members Coach and develop team members Provide training to increase the knowledge skill set of our team Complete special project requests to improve profitability for the area plants Build relationships through working closely with sales, national accounts, and operations on special projects Who You Are (Basic Qualifications) 2 or more years of supervisory experience 2 or more years of manufacturing customer service experience Experience using Microsoft Office (Outlook, Word, Excel, etc.
) Ability to travel 20% of the time What Will Put You Ahead Corrugated industry experience KIWI ERP system experience Experience with data management systems/process flow Associates degree or higher At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
For this role, we anticipate paying $85,000-$100,000 per year.
This role is eligible for variable pay, issued as a monetary bonus or in another form.
Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here.
Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products.
In addition to the products we make, we operate one of the largest recycling businesses.
Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives.
We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.
Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.
Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.
If you have questions on what benefits apply to you, please speak to your recruiter.
Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.
This employer uses E-Verify.
Please visit the following website for additional information:
http:
//www.
kochcareers.
com/doc/Everify.
pdf #LI-LRT Equal Opportunities.
Estimated Salary: $20 to $28 per hour based on qualifications.
In this role, you will work directly with the customer service representatives, area manager, and our internal sales and operations groups to maintain an uninterrupted order flow to the customer.
You will have the opportunity to leverage your excellent communication skills and data entry skills to coordinate activities across multiple customers.
Demonstrating a high sense of urgency, attention to detail, organization, and handling multiple competing priorities are key components to success in this role.
The ideal candidate is self-driven, takes initiative, enjoys problem-solving, and engages with customers to deliver a best-in-class customer.
This role is onsite with flexibility at our Madera, CA facility, working 8am-5pm Monday-Friday.
Our Team Our team is a well-rounded and developed team with a high level of experience and knowledge with corrugated boxes.
CSRs thrive on efficiency and communication in a fast-paced environment.
We are looking for someone to join our team that takes pride in their work and can handle a fast-paced working environment! What You Will Do Lead a team of up to 12 customer service team members Facilitate phone, email, and chat service requests from our customer base Resolve complex requests from customers Monitor the daily workload of team members and adjusts to ensure adequate coverage and that correct procedures are followed Identify system and process workflow improvements to enhance the team members' experience Assist area customer service manager with scheduling needs Attend production meetings to keep up to date at the plant level May be authorized to approve special adjustments or exceptions for a customer Manage execution by assisting with developing SME support groups and coordinating the work of others on those support teams Be a knowledge resource for the other team members Coach and develop team members Provide training to increase the knowledge skill set of our team Complete special project requests to improve profitability for the area plants Build relationships through working closely with sales, national accounts, and operations on special projects Who You Are (Basic Qualifications) 2 or more years of supervisory experience 2 or more years of manufacturing customer service experience Experience using Microsoft Office (Outlook, Word, Excel, etc.
) Ability to travel 20% of the time What Will Put You Ahead Corrugated industry experience KIWI ERP system experience Experience with data management systems/process flow Associates degree or higher At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
For this role, we anticipate paying $85,000-$100,000 per year.
This role is eligible for variable pay, issued as a monetary bonus or in another form.
Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here.
Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products.
In addition to the products we make, we operate one of the largest recycling businesses.
Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives.
We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.
Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.
Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.
If you have questions on what benefits apply to you, please speak to your recruiter.
Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.
This employer uses E-Verify.
Please visit the following website for additional information:
http:
//www.
kochcareers.
com/doc/Everify.
pdf #LI-LRT Equal Opportunities.
Estimated Salary: $20 to $28 per hour based on qualifications.
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